Posted by Craig Bessman on April 27, 2002 at 13:27:37:
In Reply to: Musicians friends got order wrong twice posted by Norman on April 27, 2002 at 07:06:55:
You received the correct harmonica twice! Read through the site, start at the Beginners page and READ!!!
: You have a great site but I was most disappointed with Musicians Friend.
: I ordered the Lee Oskar Major C harmonica from them.
: The box I got was labelled C but it contained a 2nd G harmonica.
: I returned it to them with an expanatory letter and asked them to check they box contained the RIGHT harmonica next time.
: Guess what, I got ANOTHER 2nd G. Maybe they just sent the same box back.
: I called customer sevice again and was told that it is illegal for them to open a box to check it contains what the outside label says it contains!
: This sounds ridiculous to me. How could they check their inventory and what about retail stores. Don't people ever open boxes to look at the product there?
: I was assured by the young lady that there were different laws for retail stores and THEY are not allowed BY LAW from opening a box to see what it contains or, I assume, to see if a product is faulty.
: Anyway, I gave up in disgust and returned it for a full refund. I'll never buy from them again.