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General Questions
- How do I know what the Members Area is like without becoming a member first?- You are welcome to use our Samples and FREE Stuff to sample the website. The content samples in our Free Area are precisely what what you will find in the Members Area. The main difference is the massive amount of content available with membership (525 pages) vs. the samples you can use for free. You can also sign-up for a Mini-Membership which allows you to access a portion of the Members Area.
- Do you have an 800 number to sign-up by phone?- We apologize, but we are essentially a web-only business and not currently set up to handle your phone inquiries. If you have a question about membership or would prefer to sign-up by phone, you are welcome to include your phone number in our contact form and we will do our best to get back to you within 2 business days.
- How do I contact you?- Please use our Contact Us page. We will respond within 2 business days (typically, sooner).
- Secure Payment: Is my credit card transaction secure, if I subscribe online?- Absolutely. Please see below in the "Payment Info/Options" section for more info.
- What is your Privacy Policy?- We will not give out, rent or sell your private information to another company. We don't appreciate it when the websites we visit abuse our privacy rights, so we won't abuse yours. Visit the Privacy Policy page for additional information.
- What are the Terms of Use?- Please visit our Terms of Use page for details.
- Who runs HarmonicaLessons.com?- Dave Gage is the founder, author, chief programmer, and runs HarmonicaLessons.com along with his family members. HarmonicaLessons.com is part of his company, AYM Music. Click here for more information about Dave Gage.
- Who is AYM Music?- AYM Music is owned and run by Dave Gage and is the parent company for HarmonicaLessons.com, HarmonicaStore.com, Harmonica4kids.com and other harmonica websites. When you become a member at HarmonicaLessons.com or purchase one of our instruction products, you will see "AYM Music" as the company on your credit card bill.
Payment Info/Options
- Is my transaction secure, if I subscribe online and use a Credit Card?- Absolutely. When you begin our sign-up process, you will see the address URL switch from "http" to "https" which means that your information is encrypted with 128-bit encryption and will travel securely over the Internet. Years ago, credit card security was a issue, but no longer.
- Who processes my Credit Card information?- Our credit card processor is Authorize.net. Click on the graphic below for more information.
- My Credit Card sign-up is not working, what is the problem?- The usual problems are an expired card, incorrect data input, or an AVS mis-match (Address Verification Service). Your name, card number, expiration date, and address information (where your credit card bill is mailed to) must be correct. If you feel your card is valid and up-to-date, please check with your bank to see if they can locate the problem. We accept Visa, MasterCard, Discover, and American Express.
Secure, Easy Sign-up !!
- Do I have to sign-up with PayPal to use their secure payment services?- Yes. Signing up with PayPal is fairly easy and allows you to make payments online quite conveniently as well as securely. It's especially popular with those living ouside of the US who have trouble with getting their credit card to go through due to address-checking issues.
- What is the PayPal eCheck? Does it delay my entry into the Members Area?- A PayPal eCheck is an electronic funds transfer that withdraws money directly from your bank account. It's just like writing a check, only it is done electronically. The eCheck typically takes 4-5 business days from the initial sign-up to clear. At that time, your membership will then be activated automatically and you can then enter the Members Area.
- Can I pay by check?- Yes, you certainly can. Use our Contact Us page and include in your message that you would like to pay by check or money order. We will email you back the information. Keep in mind, credit card sign-up is quite secure and allows immediate access into the Members Area.
- I don't live in the USA, what are my payment options?- Your options are essentially the same as US residents—credit card, PayPal, check or Money Order. Many of our International members that have trouble using their credit card online, set up an account with PayPal which seems to make paying easier for them with US websites.
Login Problems
- I became a member, how come I have not received my lessons?- We apologize if you misunderstood, but we do not email lessons or send via postal mail any physical materials. We advertise and sell all our harmonica instruction content in the form of the HarmonicaLessons.com website. All you need to do is to log in to HarmonicaLessons.com and everything that you signed up for is available within our Members Area. Click here if you'd like to receive our free emailed Newsletter (which does include some tips as well as news).
- I paid and became a member, but I still can't use all of the content links?- This is most likely because you have not yet logged in. All you need to do is to log into the Members Area here at HarmonicaLessons.com and everything that you signed up for will be available. Click here to Login.
- Can I cancel if I'm not satisfied?- The only reason we hesitate to offer a complete refund guarantee is because in our naive beginnings, some individuals took advantage by signing up, taking what they wanted, and then demanding a refund. As is typical on the web, there are no refunds for digital content because it can be easily duplicated. The content samples in our Free Area are precisely what what you will find in the Members Area. The only difference between the samples you can have for free and the Members Area is the massive amount of content available with membership. For those still not comfortable with the learning format of a website, we also have our HarmonicaLessons.com Beginner Book (yes, a real physical book you can hold in your hands) as an alternative. Please visit our Terms of Use agreement page for more details.
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